Privacy Policy

1. Overview

At vegastarscasino.co.com (“Casino”, “we”, “our”, “us”), we respect your privacy and handle all personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

The data controller is Neptune Projects S.R.L., based in Barrio Freses, Condominio Nest Freses, Unit 1600/2, Curridabat, San Jose, Costa Rica. For any questions regarding data protection, please contact our Data Protection Officer (DPO) at [email protected].

2. Information We Collect

We collect personal information necessary for account management, security, and compliance, including:

Identity details: name, date of birth, nationality, and ID verification documents.
Contact details: email, phone number, and address.
Account data: username, password, activity, and transaction history.
Payment data: deposit and withdrawal information, banking details.
Technical data: IP address, browser, and device information.
Marketing preferences: communication choices and interests.

3. Legal Basis for Processing

Your data is processed on the following legal grounds:

Consent – for optional services like newsletters or promotions.
Contract – to deliver the gaming services you request.
Legal obligation – to meet anti-fraud and anti–money laundering requirements.
Legitimate interest – to ensure website security and improve our services.

4. Purpose of Processing

Your data helps us to:

Create and maintain your account.
Process transactions and payments securely.
Provide customer and technical support.
Deliver personalized offers (only with your consent).
Prevent fraud, underage gambling, or abuse.
Improve website performance and functionality.

5. Data Sharing

We may share data only when necessary, and always under strict confidentiality:

Service providers (payment systems, IT maintenance, email platforms).
Authorities (when required by law or regulatory requests).
Affiliates or marketing partners (only with explicit consent).
Business transfers (in case of merger or acquisition).

All partners are required to meet data protection standards equal to ours.

6. Security Measures

To protect your data, we use:

Encryption of sensitive information;
Access controls restricting internal data access;
Regular audits and risk assessments.

Although no system is infallible, VegaStars employs industry-level measures to prevent loss, misuse, or unauthorized disclosure.

7. Data Retention

Data is retained only as long as necessary:

Account data: stored while your account is active, and up to 5 years after closure.
Financial data: stored at least 5 years for legal compliance.
Marketing data: stored until consent is withdrawn.
Technical data: typically retained no longer than 2 years.

After expiration, information is securely deleted or anonymized.

8. Your Rights

Under GDPR, you may request to:

Access or obtain a copy of your data.
Rectify incorrect information.
Erase your data when legally possible.
Restrict or object to data processing.
Transfer your data to another service.
Withdraw consent at any time.

To exercise these rights, contact [email protected]. We will respond within one month, or within two if more time is needed.

9. Cookies

We use cookies to enhance functionality and analyse usage:

Essential cookies – enable site functions like login and security.
Performance cookies – monitor activity to improve site quality.
Functional cookies – store preferences such as language.
Advertising cookies – display relevant promotions.

You can disable cookies in your browser, though some features may not work properly.

10. Data Transfers

Your data may be processed outside the European Economic Area (EEA). When transfers occur, VegaStars ensures protection through:

Standard Contractual Clauses approved by the EU Commission;
Adequacy decisions for compliant countries;
Explicit consent when required.

11. Minors

Our platform is not intended for users under 18 years old or below their local legal gambling age. We do not knowingly collect minors’ data; if identified, such data will be deleted immediately.

12. Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or regulations. Updates will be published on our website, and major changes may be communicated directly.

By using vegastarscasino.co.com, you acknowledge that you have read and accepted this Privacy Policy.